Terms & Conditions

ORDERING

Order Timeline
All products are handcrafted by Black Kiku.  Dispatch times vary depending on whether the item is pre-made or made to order.  Please check product description for details.

Made to Order vs. Pre-Made
Most items are handmade to order especially for you. There are a few items that are pre-made and ready to ship.
Check the product description carefully to understand if a product is pre-made and ready to ship or if the product is handmade to order.
Both are handmade but the pre-made is shipment ready while the made-to-order products are created for you.

Look for the following image if a product is ready for shipment within 3 business days:

Custom orders
I always love creating new products from scratch.
Please contact me to discuss your requirements.
Custom orders can have a lengthier processing time.
Ask me for details.

Handmade Disclaimer
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

PAYMENT
PayPal Acceptance Mark

I use PayPal as my shopping cart as it has an excellent reputation for handling credit card payments safely and securely. You can pay by credit/debit card without having a PayPal account.
I employ a method of interaction with my visitors that does not compromise credit card information.  Due to the safety and reliability measures, most  eCommerce sites allow payment through PayPal.  The transactions are relatively fast and authentic with this payment gateway.
This payment option suits most of the online customers who do not want to reveal their credit card details anywhere on online websites.  Due to these unparallelled safety measures, payment through PayPal account is the best suited for the customers as well as the site administrators.

Layaway Service
I offer layaway for any piece over £100.  You pay in three instalments, one payment a month over three months, using the PayPal payment request service. If the item is ready to ship, I will reserve the piece for you on receipt of 1st installment and ship when full payment has been received; for made to order items, work will not commence until full payment has been received.  Contact me if you would like further details.

Discount Codes
I happily supply frequent discount codes to my email subscribers. Want a discount code? Get an instant 20% off discount by signing up to my VIP Club here

HALLMARKING

All my jewellery conforms with the UK Hallmarking Act 1973.

It is a legal requirement that all silver jewellery over 7.8g and gold jewellery over 1g should be hallmarked.

Gold and larger silver items will be hallmarked by the Sheffield Assay Office as a guarantee of the metal’s quality and purity.

Each piece is independently tested and stamped to show the type of metal (e.g.18 carat).  They will also have a small makers mark on the inside/back to show they came from a registered goldsmith (that’s me!)

Smaller silver items are not hallmarked as standard but stamped 925 as per the hallmarking regulations.

One of the requirements of the Hallmarking Act 1973 is that all dealers supplying precious metal jewellery shall display a notice explaining the approved hallmarks.

View Dealers Notice pdf

JEWELLERY CARE

To keep your original piece of jewellery looking stunning, I suggest you adopt the following steps for looking after your jewellery:

  • Store the jewellery in the discretely branded box when not wearing it, so it’s not open to the air and is less likely to tarnish.
  • Don’t wear the jewellery whilst  having a bath/taking a shower, applying make up, sun tan cream, body cream, perfume or hairspray.  A good habit to get into is to put your jewellery on last and take it off first.
  • Don’t go swimming with your jewellery on, as the chlorine will dull the finish.
  • A build up of dirt can be removed using warm water, washing-up liquid and a very soft toothbrush.
  • If you need to polish the jewellery, then give it a rub with a silver jewellery cloth which are readily available online or in the High Street and are already impregnated with suitable chemicals to bring the shine back.
  • Do not use silver dip as this could damage the jewellery.

SIZING

To make sure you order the correct size, please read the product description carefully and refer to the Jewellery Sizing page.

 

SHIPPING

Black Kiku ships Monday to Friday via Royal Mail signed for services.

Estimated shipping times
(This is in addition to the processing time)
United Kingdom: 1-3 business days
Europe: 4-7 business days
North America and Canada: 5-10 business days
Australia, New Zealand and Oceania: 6-12 business days
Asia Pacific: 6-12 business days
I do my best to meet these shipping estimates, but can’t guarantee them, as they are dependant on the carrier and customs processes (where applicable).

International shipping
Black Kiku has lots of international customers.
All International orders are shipped through Royal Mail Signed For (and where available Tracked) services.
Black Kiku is not responsible for customs duty or brokerage fees for international shipping.  These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

  • Shipping costs are calculated automatically during checkout.
  •  Black Kiku offers free domestic shipping on all orders.
  • A flat rate shipping charge is applied to all international orders;
    Europe: £4.00
    R.O.W: £5.00

Lost or Missing Post
If your item has not been received by the advised delivery date, please contact me as soon as possible.
Do check with your local Post office as well, or that there has not been a card left, saying that there is a parcel to be collected.
During Christmas, post can be held up for longer, particularly if shipped to the USA, as shipping times can increase by 2-3 weeks.

RETURNS

Our returns policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  All goods must be returned in their original condition.
Personalised and/or custom made goods are exempt from being returned unless the product arrives defective.

  • Earrings cannot be returned for hygiene reasons.

Please do not send your purchase back without having contacted me first at melanie@blackkiku.com

Additional non-returnable items:

  • Gift Cards
  • Sales goods
    To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to Black Kiku’s error.
  • Any item that is returned more than 30 days after delivery.

U.K./E.U. Distance Selling Regulations apply.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.  I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your payment method account again.  Then contact your credit card company – it may take some time before your refund is officially posted.
Next contact your bank.  There is often some processing time before a refund is posted.
PayPal refunds usually take 3 – 5 business days to appear in your account.
If you’ve done all of this and you still have not received your refund yet, please contact me at melanie@blackkiku.com

Exchanges
I only replace items if they are defective or damaged.  If you need to exchange it for the same item, please email me at melanie@blackkiku.com

Shipping Returns/Exchanges
To return your product, you should mail your product to:
Melanie J Monks,
T/A Black Kiku,
40 Powell Street,
Elton,
Bury,
Lancs.    BL8 2BG
Please note: this is not a retail premises and I cannot accommodate personal callers.

You will be responsible for paying for your own shipping costs for returning your item.  Original shipping costs are non-refundable, if you receive a refund, the cost of shipping will be deducted from your refund.
Customers posting from countries other than the UK will need to consider customs charges for sending to the UK, as Black Kiku will not be held liable in paying these fees and will refuse to collect item(s) from the sorting office that require a fee to paid.  All goods returned to Black Kiku from outside the UK must be marked BRITISH RETURNED GOODS.  Parcels incorrectly labelled will be subject to excise duty when coming back into the UK.
If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.  I can’t guarantee that I will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary; I will notify you of the estimated delivery time.

Questions about your order?

Please contact me via the contact form or email me direct melanie@blackkiku.com
if you have any problems with your order.