Frequently Asked Questions

Processing times

Dispatch times vary depending on whether the item is pre-made or made to order.
Please check product description for details.

If you order a ready to ship item your order will be dispatched within 1 – 3 business days and shipped within the UK via Royal Mail Signed For 1st Class.

Look for the Ready To Ship badge for items that can be shipped within 3 business days

Estimated shipping times
(This is in addition to the processing time)
United Kingdom: 1-3 business days
Europe: 4-7 business days
North America and Canada: 5-10 business days
Australia, New Zealand and Oceania: 6-12 business days
Asia Pacific: 6-12 business days
I do my best to meet these shipping estimates, but can’t guarantee them, as they are dependant on the carrier and customs processes (where applicable).

International shipping
Black Kiku is not responsible for customs duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

I always love creating new products from scratch.
Please contact me to discuss your requirements.
Custom orders can have a lengthier processing time.
Ask me for details.

All orders are shipped via Royal Mail Signed for in the UK, and for International orders, Tracked and Signed for, where this service is available, otherwise with confirmation of delivery.

Estimated shipping times
(This is in addition to the processing time)
United Kingdom: 1-3 business days
Europe: 4-7 business days
North America and Canada: 5-10 business days
Australia, New Zealand and Oceania: 6-12 business days
Asia Pacific: 6-12 business days
I do my best to meet these shipping estimates, but can’t guarantee them, as they are dependant on the carrier and customs processes (where applicable).

International shipping
All International orders are shipped through Royal Mail Signed For (and where available Tracked) services.
Black Kiku is not responsible for customs duty or brokerage fees for international shipping.  These charges come from your country during importation of your package.

If your item has not been received by the advised delivery date, please contact me as soon as possible.
Do check with your local Post office as well, or that there has not been a card left, saying that there is a parcel to be collected.
During Christmas, post can be held up for longer, particularly if shipped to the USA, as shipping times can increase by 2-3 weeks.

I do my best to apply fair shipping costs to each order.
✪ Shipping costs are calculated automatically during checkout.
✪ Black Kiku offers free domestic shipping on all orders.
✪ A flat rate shipping charge is applied to all international orders;
Europe: £4.00
R.O.W: £5.00

Credit card, debit card and PayPal. All transactions are handled by PayPal. (Credit and debit card transactions are handled as a one off, so you don’t have to have a PayPal account yourself in order to pay by credit card or debit card.)

I happily supply frequent discount codes to my email subscribers. Want a discount code? Get an instant 20% off discount by signing up to my VIP Club here

To make sure you order the correct size, read the product description carefully and refer to the Jewellery Sizing page.

For full details on my returns policy, please refer to the Terms & Conditions Page.

All my jewellery conforms with the UK Hallmarking Act 1973
One of the requirements of the Hallmarking Act 1973 is that all dealers supplying precious metal jewellery shall display a notice explaining the approved hallmarks.

It is a legal requirement that all silver jewellery over 7.8g and gold jewellery over 1g should be hallmarked.
All my jewellery conforms with the UK Hallmarking Act 1973.
Gold and larger silver items will be hallmarked by the Sheffield Assay Office as a guarantee of the metal’s quality and purity.
Each piece is independently tested and stamped to show the type of metal (e.g.18 carat). They will also have a small makers mark on the inside/back to show they came from a registered goldsmith (that’s me!).
Smaller silver items are not hallmarked as standard but stamped 925 as per the hallmarking regulations.